Decaf Sencha

Cancellation Policy

If your order has already undergone processing and/or has been shipped, we are unable to cancel it. Please be aware that your order may be processed and shipped several hours before updates appear in your My Account area or before notifications are received.

If your order has not yet shipped, we can accommodate a cancellation and process a refund for the order, less the initial payment processing fees incurred, which amount to $3 per order. It's important to note that these processing fees are non-refundable once the cancellation is initiated.

Your understanding is highly appreciated. Should you have any inquiries or require assistance, feel free to contact our customer service team at support@stilleessence.com. Thank you for choosing Stille Essence.

Returns Policy

Thank you for choosing Stille Essence for your loose leaf tea needs.

Due to the delicate nature of loose leaf teas, we are unable to accept returns or exchanges. However, your satisfaction remains our top priority.

If you encounter any issues, please contact our customer service team at support@stilleessence.com immediately. We are dedicated to finding a solution that ensures your happiness with our products