Refund policy
Returns & Refunds
Every Stille Essence order is packed by hand and shipped directly from us to you.
All sales are final
Our loose leaf teas and botanicals are consumable food products, and for food safety reasons we are not able to accept returns or exchanges once an order has shipped. This applies to all products, including teawares. We do not require you to return anything to us.
If something is wrong with your order
We want you to be happy with what arrives. Email us at support@stilleessence.com within 30 days of delivery with your order number if any of the following apply:
- Your order arrived damaged or broken
- You received an item you did not order
- An item is missing from your order
- A blend is not what you hoped for
We will send a replacement at no cost to you, or issue a refund to your original payment method, whichever you prefer. There is no return shipping cost, because there is nothing to send back. For damaged items, a photo helps us file a claim with the carrier.
Order changes and cancellations
If your order has not yet shipped, email us at support@stilleessence.com and we will cancel it and refund it in full. Orders are often processed and shipped several hours before updates appear in your account, so please reach out as soon as you can. Once an order has shipped, our final sale terms apply.
Lost or undelivered packages
If tracking shows your package as delivered but it is not there, contact us within 7 days of the delivery date. We will file a claim with the carrier and either replace your order or refund it.
Refund timing
Approved refunds are issued to your original payment method within 2 business days. Depending on your bank or card issuer, it may take another 5 to 10 business days for the credit to appear on your statement.
Questions
Email support@stilleessence.com. We respond within 2 business days.
Stille Essence Tea Company
New Jersey
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