Tea Infusers For Loose Tea, Tea Steeper, Tea Ball For Tea Flavoring Herbal Spices

Shipping

Orders leave our New Jersey studio within 2 business days. You will get a tracking number by email as soon as your tea is on its way.

Shipping is free on orders over $59.

If Something Is Not Right

Because our teas are food products, we are not able to take them back once an order has shipped. That said, we want you to be happy with what arrives. If your order comes damaged, if something is missing, if you received the wrong item, or if a blend simply is not what you hoped it would be, email us at support@stilleessence.com within 30 days of delivery and we will replace it or refund it.

Cancellations

If your order has not shipped yet, email us at support@stilleessence.com and we will cancel it and refund you in full.

Lost Packages

If tracking shows your order was delivered but it never reached you, let us know within 7 days. We will file a claim with the carrier and send a replacement or issue a refund.

Refunds

Approved refunds go back to your original payment method within 2 business days. Your bank may take another 5 to 10 business days to show the credit.